Refund policy

At Bliss Botanika, we stand behind the quality of our products. If you have received a faulty product or goods damaged during transport, we offer a hassle-free return process to ensure your satisfaction. Please read the following guidelines carefully:

  1. Eligibility: This returns policy is applicable only to products deemed faulty upon receipt or damaged in transport. It does not apply to change of mind purchases.

  2. Timeframe: You have 14 days from the date of delivery to notify us of any faults and to initiate the return process.

  3. Notification: To initiate a return, please contact our customer service team within the specified timeframe. You can reach us via email at mbrcreative@outlook.com. Please provide your order number, a description of the issue, and any relevant photographs.

  4. Assessment: Upon receiving your notification, our team will assess the reported issue. We may request additional information or evidence, such as photographs or videos, to better understand the issue.

  5. Resolution: If the fault is confirmed, we will provide you with options for resolution, which may include:

    • Replacement of the product with a new one.
    • Refund of the purchase price, including any applicable shipping fees.

  6. Return Procedure: If a return is necessary, we will provide you with instructions for returning the product. Please ensure that the product is securely packaged to prevent damage during transit.

  7. Return Shipping: We will cover the cost of return shipping for faulty or damaged products. You will be provided with a prepaid shipping label or arrangements will be made for the collection of the item.

  8. Condition of Returned Product: The returned product must be in its original condition, unless the fault was due to a manufacturing defect. Any signs of misuse, tampering, or damage caused by the customer may void the eligibility for a return or refund.

  9. Refund Processing: Refunds will be processed promptly upon receipt and inspection of the returned product. Depending on your original payment method, it may take several business days for the refund to reflect in your account.

  10. Exclusions: This returns policy does not cover faults or damage resulting from normal wear and tear, misuse, neglect, or improper handling of the product.

  11. Statutory Rights: This returns policy is in addition to your statutory rights as a consumer, which may vary depending on your jurisdiction.

If you have any questions or concerns regarding our returns policy for faulty products, please don't hesitate to contact our customer service team for assistance.

Bliss Botanika

Brisbane QLD Australia

mbrcreative@outlook.com